DONE-FOR-YOU CUSTOMER INTELLIGENCE
Your loyalty program is collecting data. Is it collecting revenue?
I turn the data your loyalty program already collects into a monthly retention plan — who's drifting, what's working, what to do next. Done for you. No data team required.
Your best customers don't quit. They drift.
No cancellation. No complaint. Just longer gaps, smaller baskets, quieter visits — until they're gone. The data saw it coming weeks earlier. It's just sitting in your loyalty platform, unread, because nobody has the time — or a data team — to catch it.
Most loyalty programs generate reports. Very few generate decisions.
Every month, I read your loyalty and transaction data and hand you a short, specific plan — not a dashboard, not more numbers to interpret. Who to win back. Which promotions to cut, and which to scale. And exactly how.
Who's at risk — and worth saving.
What's working — and what's wasting budget.
What to do next — prioritized, specific, ready to run.
How it works.
1
Share your data.
Your loyalty and transaction exports — by member ID, never customer names.
2
I find what's moving.
AI-powered analysis flags who's drifting, what's converting, and where revenue is leaking — calibrated to your business, not industry averages.
3
You get a plan.
A branded monthly report, a short walkthrough, and a prioritized action list. Run it yourself, or have me run it for you.
I don't sell software. So I can tell you the truth.
Your platform's team can only recommend what runs on their platform. I work across all of them and sell none — so my only stake is keeping your customers. You get the call that's right for your business, even when it's "what you've got is fine; here's how to use it."